Terms
& Conditions
Ownership
This site is owned and operated by Huxstep Care Services. Our registered
office is : 20 Tedder Road Bournemouth BH11 8BU.
All rights to this website are owned by Huxstep Care Services, any
unauthorised use, copying, or modification is prohibited.
Payment.
All payments made to Huxstep Care Services shall be for the services
provided by the company, or any product sold by special arrangement.
Credit card payment At
this time this service has been postponed
Patients/customers wishing to pay by credit card will incur a 5%
surcharge, this is to cover admin costs and commission charged by
the credit card company. Payments by credit card will be debited
on day of booking or the next working day.
Cheque payments.
Patients/customers paying by personal or business cheques must make
cheques payable to Huxstep Care Services. Most transactions are
in excess of the cheque guarantee card therefore this would be not
binding within the limitations of the card limit.
Other methods
Patients/customers may wish to pay by BACS or bank transfer, details
are
sent out via invoice.
Refunds (in the unlikely event of an advance payment )
Once a booking has been confirmed Huxstep Care Services only
operates a refund under the following:
More than 48hours notice
The patient requires palliative care and is unable to travel due
to deterioration of illness.
The patient is too ill to travel, medical reason must be given.
The patient has died.
Cancellations
Once a booking has
been confirmed it is the policy of Huxstep Care Services charge
the following:
Greater than 48 hours notice – no cancellation fee
Less than 48 hours but more than 24 hours -10% charge
Less than 24hours but more than 1hour -50% charge
Less than 1 hour or once transport has left base – full amount based upon estimated time the journey would have taken.
We at Huxstep Care
Services aim to provide services as promptly as possible. You accept
that the services will more than often be provided shortly after
the booking has been accepted and as a result you may only have
a short time if any to cancel, under these circumstances it will
be to the company’s discretion
Late payment
All Private bookings are strictly on a "pay on the day" basis.
As from April 2008 Invoicing will be handled by Lloyds TSB invoice financing system.
VAT.
Huxstep Care Services are excluded from VAT for
the reason that it provides an ambulance service to the sick, ill,
disabled, and injured.
Privacy
We do collect information
given at time of your booking this may include personal medical
details. This information is not disclosed to any third party and
is collected by Huxstep Care Services and protected by the data
protection act 1998
We do not email patients/customers except in connection with their
booking or invoice; you will receive no newsletter special offers
or other spam mail, unless written consent is given by the patient/customer.
We aim to offer a top quality service at the best price possible,
to do this we may need to reserve the right to change the above
policies at any time.
If you have any queries regarding our privacy policies please contact
mobility@huxstepcare.co.uk
Security
We will take all reasonable
precautions to keep the details of your booking and payment secure.
But unless we are negligent, we cannot be held liable for any losses
caused by unauthorised access to information provided by the patient/customer.
Business customers.
If you are a business, hospital, nursing/rest home that has an account or credit terms with Huxstep Care Services payments are made via LLoyds Commercial Finance Limited Invoice Financing. All relevant account information will be given on invoices or by request.
Any errors in Invoices MUST be identified as soon as possible so that corrections can be made. Once the proceedings are in place for invoice financing errors cannot be corrected therefore a credit note will be issued.
General
We reserve the right
to change these terms and conditions from time to time and any such
changes will be communicated through our website
There are links to
and from our website to third parties which may be of interest to
you. We have no control over the contents of these websites nor
can we be liable in respect of anything contained within.
These terms and conditions
govern the entire transaction between Huxstep Care Services and
you and ourselves and will remain in force during our contract.
Any unauthorised use
of material on this website is strictly prohibited.
Members
of the
British
Ambulance Association
www.baa999.co.uk
Email
